How do I book a ride on demand?

To book a ride on demand, start by downloading the OnDrive app and creating an OnDrive app account. To book your ride on demand: • Use the Ride screen to add your pick-up (where from) and drop-off (where to) locations. • Click Confirm to see an estimated fare and ETA for your trip. • Tap Book Now to complete your booking. You can track your car and learn more about your driver as your ride approaches. .

I lost my item on the ride. How do I find it back?

Our drivers clean and inspect the cars after every trip, so the chances of them finding your lost item before you even notice it are high. If our driver finds your lost item, we will contact you to coordinate its return.

PIf you realize you have left something behind, please get in touch with us at info@mightygleaming.com or call us at 00351937080333, and a team member will get in touch with you as soon as possible.

If I book a trip, how long will it take for my bus to arrive?

Wait times can vary on OnDrive app. When booking a trip, it may take from 5 to 30 minutes for the car to arrive. The average wait time is 20 minutes, as the application plans the most direct route possible while accommodating the requested trips of other riders. You will be given an estimated time when you book your trip..

Can I schedule trips in advance?

Yes, you can schedule trips up to seven days in advance. This can be done in the app and on the web portal by tapping “schedule” once you have entered your start and end locations. Riders have the option to schedule by pick-up time or the time they would like to arrive at their destination.

Can I find women drivers?

The OnDrive App gives women and non-binary drivers the option to turn on a gender preference that will prioritize matches with other nearby women and non-binary riders.

For drivers: Women and non-binary drivers will see the feature in their OnDrive App. Drivers can access this feature through their driving preferences and turn it on or off at any time. Enabling this feature will prioritize matches between women and non-binary riders and drivers.

My app is telling me I am not in your service area even though I am. What to do?

: If you are receiving this error message, first force close and reopen your app. If the problem persists, you may be on an older version of the app. Please make sure you are on the most up-to-date version of the app in your AppStore or Google Play store.

Is OnDrive safe?

At OnDrive App, we’re committed to 100% driver and passenger safety. We’ve got your back before, during, and also after the ride. We’re a community that puts people first. We choose kindness, prioritize safety, and do our part.

• 24/7 support: Contact our support team easily for reliable, round-the-clock help by phone or email, with any issues on and off the road.

• Emergency assistance: You can always contact 911 directly from your app.

• Insurance: Our car insurance has your back — right from the moment you shift into 'driver mode' until you drop your last passenger off for the day.

What to do if my promo code expired?

All promo codes have expiration dates and will not work once that date has passed. Promo codes cannot be extended or renewed.

To view your current promotions tap Profile then Promotions. Here you can see the promotions available and their expiration dates.

Please note: Some promotions have specific conditions that will prevent them from applying to your rides such as only applying to a user’s first ride or only applying to specific destinations.